Effective Date: July 31, 2026

RoadRave Tours & Travel values your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

– Full name
– Email address
– Phone number
– Nationality
– Passport information (where required for travel services)
– Payment information
– Travel preferences
– Emergency contact information

How We Use Your Information

We use your information to:

– Process bookings
– Arrange travel services
– Communicate booking updates
– Provide customer support
– Comply with legal and immigration requirements
– Improve our services

Information Sharing

Your information may be shared only with trusted partners such as airlines, hotels, embassies, transport providers, insurance providers, and government authorities where necessary to provide the requested services or comply with legal obligations.

We do not sell your personal information.

Data Security

We use appropriate administrative and technical measures to protect your information from unauthorized access, disclosure, or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by law.

Cookie Policy

RoadRave Tours & Travel uses cookies to improve your browsing experience.

Cookies help us:

– Remember your preferences
– Improve website performance
– Analyze visitor traffic
– Enhance website security

You can disable cookies through your browser settings, although some website features may not function properly.

Booking Policy

A booking becomes confirmed once the required payment has been received and RoadRave Tours & Travel issues written confirmation.

Customers are responsible for reviewing all booking details immediately upon receiving confirmation.

Prices are subject to change until a booking has been confirmed.

Special requests will be accommodated where possible but cannot be guaranteed.

Refund & Cancellation Policy

Cancellation requests must be submitted in writing.

Refunds are subject to the cancellation policies of airlines, hotels, tour operators, embassies, transport companies, and other suppliers.

Service fees charged by RoadRave Tours & Travel are generally non-refundable.

Where eligible, approved refunds will be processed after funds are received from the relevant supplier.

No refunds will be provided for:

– No-shows
– Unused services
– Voluntary early departure
– Missed flights due to customer error

Travel Disclaimer

RoadRave Tours & Travel acts as an agent for airlines, hotels, transport companies, embassies, and other travel suppliers.

While we carefully select our partners, we cannot guarantee or accept responsibility for delays, cancellations, accidents, weather disruptions, political events, natural disasters, or supplier failures beyond our control.

Visa approvals are solely at the discretion of the relevant embassy or immigration authority.

Travelers are responsible for ensuring they meet all passport, visa, health, vaccination, and entry requirements before departure.

Customer Code of Conduct

To ensure enjoyable experiences for everyone, customers agree to:

– Treat fellow travelers and staff with respect.
– Follow instructions from guides and tour leaders.
– Respect local cultures, customs, wildlife, and the environment.
– Avoid illegal activities.
– Refrain from abusive, violent, discriminatory, or disruptive behavior.

RoadRave Tours & Travel reserves the right to refuse service or remove any traveler whose conduct endangers others or disrupts the tour, without refund.

Contact Information

RoadRave Tours & Travel

Kampala, Uganda

Email: info@roadravetours.com

Website: www.roadravetours.com

Phone: +256 393 247 027